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Ali's BBQ House Logo

01206 615 775

TERMS AND CONDITION

Dear Customers;

We try to serve you the best food possible however if you think the product that we have served you does not meet your satisfaction, please call us immediately.

Delivery fees apply at checkout automatically.

Estimated Delivery Time 45 mins, which may go up to an hour during peak times.

REFUND POLICY:

We will fully refund you if:

  1. Contact us within 1 Hour after delivery
  2. A valid explanation is provided
  3. Food consumption is less than 5% Any other terms are not accepted.

We aim to serve you the highest quality. If you are not happy with your order then we may offer a complimentary item on your next order, or credit you towards your next order. If you wish to make a complaint, please contact us as soon as you have received your order. We cannot accept requests after one hour of delivery.

CANCELLATION POLICY:

An order may be cancelled as long as preparation has not been started.

PRICING & AVAILABILITY

We try to make sure all details including descriptions and prices displayed on our website and mobile app are correct, however, sometimes errors may occur. we have the right to correct these errors by reconfirming with you. We can cancel and fully refund you If we are unable to confirm this order.

DELIVERY / COLLECTION TIMES

Times given for collection and delivery are only approximate.

CONTACT ADDRESS: